1.Who Can Use This Process, and Reasons to Raising a Concern

Any stakeholder may file a grievance, including:

• Employees and contractors

• Clients and their families

• Community members

• Vendors, suppliers, and partner organizations

Grievances may relate to, for example:

• Workplace conduct, harassment, or discrimination

• Health and safety concerns

• Compensation, benefits, or working conditions

• Ethical, environmental, or social-impact concerns

• Concerns about how SolPath treats clients or the community

• Retaliation or fear of retaliation for raising a prior concern

2.Guiding Principles

• Confidentiality — Information is shared only with those who need it to investigate and resolve the grievance.

• Non-retaliation — No one will face negative consequences for raising a grievance in good faith, even if the grievance is ultimately not substantiated.

• Impartiality — Whoever reviews a grievance may not be the subject of it or have a conflict of interest; if they do, the case is reassigned (see Section 6).

• Good faith — SolPath assumes grievances are raised honestly and responds to every one, even anonymous submissions, to the extent possible.

• Timeliness — Every grievance is acknowledged, investigated, and resolved within the timeframes in the Process & Timelines section below.

3. How to File a Grievance

Grievances can be submitted through any of the following channels:

• Grievance form (paper or online) — see accompanying Grievance Form

• Email: [insert dedicated grievance email address]

• In person or by phone to [insert name/title], or to any manager if the concern involves that contact

• Anonymously — leave contact information blank on the form

Complete the Form: The grievance procedure and form can be found by clicking this link.